Our Agreement

ACCESS

You have a couple of options for providing Kristina's Cleaning Service access to your home:

  • The most preferred and convenient method: you may leave a key to your residence with Kristina's. Your key will be kept safe and secure in our key safe. All keys are coded for security and will never have your name or address attached to them. If you have an alarm system, please give access instructions to our office.

    • For your safety, we do not return keys by mail. We ask that customers come to our office and present a picture ID before a key will be released.

  • If it is not possible to leave a key with Kristina's, you may meet the service provider at your residence. Please refer to the Cancellation Policy should we not unable to access your home during the preset arrival window.

  • If neither of the above is possible, please make alternate arrangements with our office.

 

 

Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 30 minutes late, we will contact you.  Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.

Payment Policy: Payment is due on the day of service by credit or debit card. Sorry, we no longer accept checks or cash.

Late Fee: Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts. Kristina's Cleaning reserves all rights available under Rhode Island law to collect any amounts due and owing pursuant to this agreement.

Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner.

If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. 

If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.

On the rare occasion that Kristina's Cleaning Service must cancel a scheduled cleaning appointment with less than a 48 hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.

On the rare occasion that Kristina's Cleaning Service must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.

Assigned Cleaner: Your assigned cleaner will be your default cleaner with the exception of illness, vacation, personal emergency, or an ongoing schedule change. In the event that your default cleaner has an ongoing schedule change or no longer works here, s/he will be replaced with another trained cleaner who will have your home's customized Work Order. You are welcome to audition multiple cleaners until you find your ideal match.

Loss or Breakage: Kristina's Cleaning, is bonded and insured.

 

Optional Cleaning Services

Our automated system allows us to give an estimate on basic cleaning services which cover the tasks the largest majority of our clients expect, as listed above. Additional cleaning services are provided upon request, for an additional charge. Popular optional cleaning services include, but are not limited to:

  • Change bed/bath linens ($5 per Bed)
  • Polish all wood Furniture(Standard Cleaning only) ($25 Per Cleaning)
  • Replace bags($2 Per can) 
  • Clean fingerprints on doorway trim, doors and light switch covers ($30 Per Cleaning)
  • Dust blinds (we are only equipped to do a superficial blinds dusting. Scrubbing or thorough cleaning requires a blinds specialist.)($5 Per Blind)
  • Wipe baseboards($30 to $50 Per Cleaning pending size of home)
  • Steam Cleaning hardwood/tile floors  

 

 

 Prices are Based on Total Labor

Kristina's Cleaning Service prices are based on the total amount of labor required to complete the service that you have requested. Additional charges above the initial estimate may accrue if additional labor is required to complete the service, or if you request additional services at the time of your appointment. All additional charges must be authorized by both the client and the office. Please note that the total amount of labor includes time spent gaining entry to the job site, unloading equipment, communicating with the client, and communicating with Kristina's Cleaning Service management.

Payment Policies

Methods of payment accepted MasterCard, Visa, American Express, and checking/routing number.
All new deep cleaning clients will be required to place a 50% deposit before initial cleaning unless appointment is 7 days or less which we will require full amount. 
We require all payments “day of service” unless prior/special arrangements have been made.
We prefer payment by credit card or debit cards.
Any changes to your payment method must be agreed on and changed by the office.



Communication

To ensure the best possible service, please do not leave notes or give any special instructions or service changes to our crews. All information regarding your cleaning service must be communicated directly to the office so that the information is not lost or misunderstood. When possible, please refer to your client number when contacting us.

Guaranteed Satisfaction

Kristina's Cleaning Service strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.

If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.


Cleaning Equipment & Products

Kristina's Cleaning Service crews will supply all necessary cleaning equipment and products. We offer Green Cleaning products. 

If you sign up for maintenance service, a complimentary toilet brush will be left at your house, so that the crews can use it each time they come. It will be left in the bathroom closest to the front door. If you prefer to have your toilet brush stored in a different location, please let the office know.

Thanks for choosing Kristina's Cleaning Service! Please do not hesitate to call our office with any questions concerning these policies. We look forward to providing you with the best cleaning service in Rhode Island, CT, and MA.

REFERRAL FEE

Should you wish to hire a present or past Kristina's Cleaning Service staff member for any home-related service outside of your agreement with Kristina's Cleaning Service, our referral fee is $2,500. This fee is due within 30 days of notification from Kristina's Cleaning Service. If the fee is not paid, Kristina's Cleaning Service reserves the right to pursue other methods of collection.

Things we do not do

-Haul junk, wash walls(spot clean only),Dishes 

 


Sincerely, 

The Staff at Kristina's Cleaning Service